All prices in Australian Dollars (AUD)
All prices in Australian Dollars (AUD)

FAQs

Shipping & Delivery

– Orders dispatched within 1-3 days.

– Delivery time to Australia is 2-6 days and varies for each country.

All ORIGINAL WATERCOLOUR PAINTINGS are professionally packed flat in protective, acid free packaging specifically tailored for the preservation and care of watercolour paintings.

– Trackable.
– Insured.
– Australia Post.
– A signature is required on delivery.

All ORIGINAL PAINTINGS are shipped from my studio, located on the Central Coast NSW, Australia.

Yes. However, Canvas Art Prints do not ship to Australia, due to custom regulations.

– Live shipping rates will be displayed during check out.

– For multiple Art Prints shipped together, there is an additional shipping fee of $0.25 USD each and $0.40 USD each for 24×36 inch.

– This item is carefully rolled and shipped securely in a sturdy mailing tube with plastic end caps.

– Trackable.

– Orders dispatched within 2-5 days and you will be notified of shipping speed during checkout.

– Trackable.

***PLEASE NOTE: Canvas Art Prints DO NOT ship to Australia, due to customs regulations***

– Live shipping rates will be displayed during check out.

– There is an additional shipping fee for multiple Canvas Art Prints shipped together, rates are displayed during checkout.

– Canvases are usually shipped in corrugated boxes, ranging in dimensions of 26x20x18 to 28×5.5×38 inches.

– Trackable.

– Orders dispatched within 2-5 days and you will be notified of shipping speed during checkout.

– Trackable.

All ART PRINTS/CANVAS ART PRINTS are manufactured and shipped from the US and Europe via a drop shipping company.

Payment

All prices are in Australian Dollars (AUD).

You have the option to pay either with Paypal or a credit card (Visa, MasterCard, and American Express.).

Yes, I use Stripe for all credit card transactions, the credit card data entered into your payment form is never sent to my server. Instead, the data is sent directly to Stripe. Stripe is a PCI Service Provider Level 1 which is the highest grade of payment processing security.

You can rest assured that your information is safe and secure.

Yes, PayPal will keep all your information safe. When you send a payment using PayPal, the recipient (Michelle Tracey) won’t receive sensitive financial information like your credit card or bank account number.

Additionally, when you pay with PayPal on any website PayPal Purchase Protection covers you if you have a problem. If an item doesn’t arrive or is significantly not as described Paypal will help you to get a full refund.

No, when customers initiate the checkout process you’ll have the option to pay with a debit or credit card, even if you don’t have a PayPal account.

Taxes

Listing prices are excluding tax. Some countries may charge Sales Tax/ VAT/G.S.T and will be displayed during the check out process.

To check if your order will attract tax, I recommend placing items in the cart and proceeding to check out. You will have the option to cancel the order prior to payment should you wish to do so.

For original paintings shipping within Australia, rest assured you will not be charged G.S.T.

Orders may attract import taxes or duties depending on each different country’s laws. Any import taxes and charges are the responsibility of the customer.

Returns

Should you wish to return your order, please notify me within 14 days of delivery with a valid reason for return. A restocking fee of 10% applies. Item MUST be in its original packaging and in perfect, unused condition shipped back within 21 days of delivery. Buyers are responsible for return postage costs and must “insure” the parcel for the full artwork value with “tracking”. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Shipping fees are non-refundable.

All original paintings come with full shipping insurance, the insurance provides loss or damage cover up to the specified value of your item. If something arrives damaged/lost in transit, send a photo of the damaged goods, then I’ll gladly refund your purchase. Any claims for damaged items must be submitted within 4 weeks after the product is received. For packages lost in transit, all claims must be submitted no more than 4 weeks after the estimated delivery date. 

Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:

Custom or personalised orders (ART PRINTS/CANVAS ART PRINTS).

Please choose carefully.

If something arrives misprinted/damaged/defective, send a photo of the damaged goods, then I’ll gladly send a replacement at no cost to you. Any claims for misprinted/damaged/defective items (Art Prints/Canvas Art Prints) must be submitted within 4 weeks after the product is received. For packages lost in transit, all claims must be submitted no more than 4 weeks after the estimated delivery date. 

Refunds will be processed promptly upon return of the item and payment made by the same method that you made payment. All refunds are made at the discretion of www.michelletraceyart.com.

Please email me with your request prior to shipping. I reserve the right to not accept a return if item has been at all damaged. While my policies are firm for obvious reasons, I will do everything I can to work with you and make sure your experience is positive.

Colouring

Yes, you can purchase digital colouring books & pages from my Etsy store as PDF Instant Downloads at the link below; 

ETSY: https://www.etsy.com/shop/MichelleTraceyArt

Yes, I would love for you to join my Facebook colouring group, Michelle Traceys Colouring Tribe. We look forward to seeing what you create!

CLICK HERE TO JOIN

www.facebook.com/groups/michelletraceyscolouringtribe

Yes, I simply ask that you kindly state my name as the author/artist along with the book title where possible, thank you!

General Questions

Yes absolutley, all the artwork/images featured on this website and product items are from my original paintings.

Absolutely, if you are interested, please forward all business enquires to [email protected] I look forward to hearing from you!

Copyright

Yes. All works of art within this website are my original designs/concepts and are protected under Australian and International Copyright Laws. No portion of the artists works or statements may be used, copied, or transferred electronically, without prior written permission from the artist.

The Artist, Michelle Tracey retains all intellectual property, including all copyright and reserves the right to reproduce this artwork in any manner in the future. Without limiting this, the Purchaser must not reproduce the Work or let anyone else reproduce the Work without the Artist’s prior written consent.

Copyright © Michelle Tracey. All Rights Reserved.

Yes. The images (artworks) that appear on this site may not be removed from this site, may not be displayed anywhere else on the internet, may not be downloaded, and may not be copied or modified in any way.

Only if you have prior written permission from the artist. If you see this work being used on any other website please let us know by sending an email. Thanks!

No. When you purchase an image, you are only purchasing the item – not the rights to reproduce it. Modifying or reproducing copyrighted artwork is considered copyright infringement and it is illegal. A written Licensing Agreement is required.

No. Images can not be used without prior written permission from the artist.

With artwork, copyright infringement usually means that copyrighted artwork has been displayed, modified, distributed, or reproduced, without permission from the artist (or copyright owner).

No. As stated above, modifying copyrighted artwork is considered copyright infringement and it is illegal.

No. It is illegal to use copyrighted images, even if it is not for profit.

No. An image does not have to have a copyright notice or symbol displayed with it in order to be copyrighted.

You will be required to stop all illegal activities, your website may be temporarily or permanently disabled, you may be sued, fined and/or sentenced to several years in jail.

Remember most artwork is copyrighted, even if you can’t see a copyright notice.

 

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